We’re looking for successful small business owners to write for us. Share your first-person experiences of building your business and tips and advice that helped you reach the top.
Although we cannot pay you for articles, writing for provides you exposure and a link back to your website.
If you’re interested in writing for us, please submit a 200-1,000 word article to firstname.lastname@example.org.
We look forward to hearing from you!
By Jimmy Conner
Owner, Westminster CO Towing Service
Running a 24-hour towing company is not easy. When I started Westminster Towing Service with a buddy from high school 12 years ago, it was just us. We answered every call – or, at least, tried to – and took on every job we could on our own.
Eventually our company grew to a point, where we could add employees, equipment and trucks. My buddy and I now only work about 10 hours most days.
We know we’re lucky. There are many more 1- and 2-man towing companies out there than those with a handful of employees or more.
When we were first starting off, our office phone forwarded to our cell phones when we were out and about. No matter what we were doing or what time it was, we made it a goal to answer as many calls as we could. Continue reading
By Dave Madison
Owner, Cheektowaga, NY Plumbers
Any plumber knows it is impossible to give an accurate quote over the phone. Sure, we can give rough estimates, but nothing exact.
Still, many plumbers attempt to give phone estimates. Problem is, such a practice leaves has the potential to leave a contractor in a major dilemma when the estimate is less than the cost to finish the project.
What should he do?
Charge the customer extra? Doing so, of course, will irritate the customer, burn an opportunity to do future work for them, and risk tarnishing your reputation in the community you serve. Continue reading
By Rick Anderson
Owner, Best North Collins Movers
No matter how great your customer service, all moving companies face natural skepticism from consumers.
A few bad apples in every area make it a challenge for the rest of us movers to build trust with the people we serve. One major issue is the governance of moving companies. Many states do not require licensing, which give movers license to do what they want. Years ago, it wasn’t uncommon for movers to take off with a truckload of possessions to never return.
All moving companies and movers aren’t required to be insured either. Buyer beware. Continue reading
By James Carter, Owner Centennial CO Tow Truck
Back in 1993 when I began my towing company in suburban Denver, as a one-man operation with one truck, customer service was something I thought about a lot. Sure, it was important, but most of my attention was paid to getting enough work to pay the bills and invest in advertising to get more work.
Looking back, I had no idea how to run a business. What helped me get by was work ethic (I took great pride in being a 24-hour service) and treating people the right way. Continue reading
Thanks for visiting our super blog on customer service for small business. As you can see, we’re just getting started.
In time, we will present articles and features written by real life small business owners.
But not just any small business owners. Stop back often, and you’ll get tips, advice and plenty of knowledge from some of the most successful service-industry business owners in the United States.
You’ll hear from plumbers, tow truck drivers, carpet cleaners, landscapers, roofers, movers, and more!
What does it take to be successful in business? Customer service is usually at the top of the list, and this blog will be wonderful resource of information.
We’ll see you soon!
We’re proud to launch Customer Service 101. Check back soon as we get started.